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NTT DATA Business Solutions

Optimise, Automate and Future-Proof Your ServiceNow Platform

ServiceNow Assessment Services

Are You Unlocking the Full Power of ServiceNow?

Misaligned processes, inefficient workflows and underutilised capabilities can limit performance, drive-up costs, and slow down transformation.

Our ServiceNow Assessment Services are designed to fine-tune your ServiceNow environment, ensuring every configuration, workflow and integration works seamlessly to enhance service delivery, accelerate automation and drive measurable business outcomes.

Through expert-led evaluations, we identify bottlenecks, inefficiencies and untapped opportunities, providing you with a clear, actionable roadmap to optimise your platform and align it with best practices.

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The key to peace of mind for your ServiceNow platform.

To unlock the potential of your ServiceNow Service Operations environment and to have the inner confidence to extend your use of ServiceNow into extended workflows, we know you need platform serenity.

NTT DATA Assessments are designed to bring harmony to your configurations and processes, bring ITSM contentment when there was CMDB chaos, and empower you with the confidence to accelerate AI adoption where there is apprehension. 

NTT DATA ServiceNow Assessments can bring zen to your ServiceNow Platform.

Why Choose a ServiceNow Assessment?

  • Unlock greater efficiency – Reduce manual effort, accelerate workflows, and eliminate bottlenecks.

  • Enhance automation – Leverage ServiceNow’s full capabilities to streamline processes and improve accuracy.

  • Strengthen governance – Align with ITIL best practices, improve data integrity, and reduce compliance risks. 

  • Optimise user experience – Drive self-service adoption and boost engagement across your organisation.

  • Future-proof your investment – Ensure your system is scalable, high-performing, and ready for advanced ITOM and ITSM capabilities.

Find the Right Assessment to Accelerate Your ServiceNow Journey

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CMDB/CSDM

Ensure data accuracy, governance and ITOM readiness. Our assessment validates CMDB health, aligns it with the Common Service Data Model and strengthens its role as the foundation for digital transformation and automation.

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Incident Management

Optimise incident response, reduce resolution times, and enhance service reliability. Our assessment fine-tunes workflows, aligns with ITIL best practices and leverages automation to minimise disruptions and improve user satisfaction.

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Change Management

Reduce failed changes, improve governance and enhance system stability. Our assessment optimises workflows, strengthens CAB processes and ensures seamless integration with Incident and Problem Management for a structured, risk-mitigated approach to change.

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Problem Management

Strengthen root cause analysis, eliminate recurring issues and improve ITSM efficiency. Our assessment identifies process inefficiencies, enhances known error management, and aligns Problem Management with ITIL and ServiceNow best practices.

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Request Management

Enhance user experience, accelerate fulfilment and drive efficiency. Our assessment optimises workflows, automates request handling and improves self-service capabilities to ensure seamless and timely service delivery.

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Service Mapping

Gain full visibility into IT dependencies and improve operational decision-making. Our assessment refines Service Mapping accuracy, eliminates redundant configurations and enhances governance to support ITOM and business continuity.

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Event Management

Streamline alert handling, minimise noise and improve event correlation. Our assessment ensures ServiceNow Event Management is optimised for proactive issue resolution, automated remediation and greater visibility into IT operations.

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ITOM Service Discovery

ITOM Service Discovery is a professional consulting service designed to review and optimise existing Discovery implementations.

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Unlock Your Potential Now

Fill out the form to select your assessment and take the first step toward unlocking the full power of ServiceNow. Our team will be in touch to discuss your needs and schedule your tailored assessment.

Unlocking the full power of ServiceNow with NTT DATA Business Solutions

Improve operational efficiency, create seamless workflows, and unlock business potential with ServiceNow.

At NTT DATA Business Solutions, we understand that in today’s rapidly evolving business landscape, organisations must continuously streamline operations, refine business processes, improve human productivity and transform to stay ahead. That’s where ServiceNow and NTT DATA Business Solutions come in – applying the power of the platform across technology, people, industry and cross-business workflows to make the world work better.

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About NTT DATA Business Solutions

We understand the business of our clients and know what it takes to transform it into the future. At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond. With our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.

​​​​​​​With operations in more than 30 countries, we have enabled thousands of companies become more efficient and effective during the last three decades. Our more than 16,700 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!